Privacy Policy
Aesthetic Cosmetics with Ioanna collects your information from you for the primary purpose of providing quality healthcare. We may use the information you provide in the following ways: administrative purposes, billing purposes, disclosure to others involved in your healthcare, to contact you for the purpose of reminders via phone, SMS or mail.
Patient information shall not be released to a third party without the expressed consent of the patient.
If my information is to be used for any other purpose than set out above, my further consent will be obtained except in the event of an emergency. I consent to the handling of my information by Aesthetic Cosmetics with Ioanna for the purposes set out above.
Cancellation Policy
Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. ​To cancel or reschedule your appointment, please contact us at least 48 hours in advance.
A non-refundable deposit/fee of $60 is required to secure your appointment. If you arrive more than 15 minutes late, miss your appointment or cancel/reschedule within 48 hours of your appointment, your payment is kept and another must be made to secure your next booking.
If you arrive more than 15 minutes late, miss your appointment or choose to cancel/reschedule within 48 hours and you have not made a deposit, you will be charged a $60 cancellation fee. This will be deducted from the credit/debit card given upon booking. Please note, further bookings will be restricted until you have paid all outstanding balances.
​
“Late cancellations” means any clients who cancels or reschedules an appointment less than 48 hours before their scheduled appointment. "No shows" means any client who fails to arrive for a scheduled appointment. In the event a client has incurred three (3) "late cancellations" and/or "no shows", the client may be subject to dismissal from Aesthetic Cosmetics with Ioanna.
We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you experience extenuating circumstances please contact Ioanna directly.
Prescription fees
We can arrange a prescription for you during your consultation if you are suitable for cosmetic treatments. Please note for all clients there is a $30 charge for your prescription. Scripts are required because non-surgical cosmetic treatments are classified as Schedule 4 drugs, meaning they must be prescribed to you by a medical practitioner.
A script will be valid for 1 year, which means within that year you are able to have treatments with no additional scripting fees. After 1 year, a new script will be required. Therefore, a charge of $30 will re-occur.
Pricing policy
We reserve the right to alter prices without notice. Pricing of treatment will be discussed during your consultation prior to treatment. Treatment prices may vary from client to client based on their individual treatment needs.
Minimum service fee
A minimum service fee for cosmetic treatments may apply at $100. This minimum service fee covers the initial consultation, assessment, and preparation required for the treatment. By introducing this fee, we aim to ensure that each client receives the highest quality of care and a tailored treatment plan that addresses their unique needs.
We believe that the minimum service fee for cosmetictreatment is essential to ensure that our highly skilled medical professionals can thoroughly evaluate each client’s concerns and provide appropriate recommendations. The fee reflects the expertise and time invested in developing a customized treatment strategy to achieve optimal results.
Additionally, the fee may vary depending on the complexity of the case and the level of expertise required for an individual's treatment.
EFTPOS SURCHARGE
We have implemented a 1.6% surcharge to all EFTPOS transactions.
To avoid this surcharge, we continue to accept cash payments in store.
promoting a safe space
We have a zero tolerance policy to any form of bullying, abuse, aggression, offensive language, harassment and/or threatening behaviour.
​
Clients who breach this policy will be immediately escorted out of the clinic and banned from making any future appointments.
LED PRE-PAY TREATMEnTS
LED pre-pay treatments are non-refundable. Pre-pay treatments must be used within 6 months from purchase date.